Free Shipping for orders over $49
Free Shipping for orders over $49
Shipping is $3.79 for all orders under $49.00. Orders $49.00 and over ship free.
We ship with USPS Ground Advantage. They state 2-5 days depending on your zone.
Because our pieces are handmade, it generally takes us 3-5 business days to ship (and then another 2-5 days for USPS to do their thing).
If you have a time sensitive order, please contact us before ordering to be sure we can get it to you in time.
If you have any issues with tracking or delivery, please contact us at hello@wildrootscreative.shop
FAQ’s
“How do I track my order?” – As soon as your order has been shipped, you will receive a shipment confirmation email with the tracking information for your order.
Please note that delivery windows are estimates only and may vary depending on carrier volume. We do not make delivery guarantees for standard or expedited shipments.
At times, there may be carrier delays outside of our control. If your package has a tracking number, it is en route to you.
Tracking delays may be a result of a backlog at the carrier hub or a missed scan by the carrier.
Typically, package tracking is updated within 3 days or less. We appreciate your patience! If it has been over 5 days and your tracking still shows “label created” or “pre-shipment” please contact us at hello@wildrootscreative.shop.
“What carriers do you use?” – Primarily USPS but we can ship with UPS or FedEx if necessary.
“Can you ship outside the US?” Yes. If your country is not listed, please contact us for shipping fees.
“Tracking shows my package as delivered but I don’t see it.”
We ship in small black boxes that are 6” x 4” x 2”. The generally fit in most mail boxes and PO Boxes.
Occasionally a carrier will tag a package as delivered before it’s been physically dropped off. Many times it shows up the next day.
Before contacting us, please check your front porch, back porch, garage area, bushes, mailbox, mail room, and/or leasing office, etc. to make sure it’s not hiding somewhere. Also, please ask any neighbors, others in your household, concierges, and coworkers (if delivered to work) if they may have received it for you. Check with your mail carrier if you see them.
Please note that in some cases we must file a carrier claim and a refund will not be issued until the completion of the carrier investigation.
If your package still hasn’t turned up within 2 days after the delivery date shown in your tracking information, please contact us at hello@wildrootscreative.shop
